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Information in compliance with Article 13 of Italian Legislative Decree no. 196 of 30 June 2003

In compliance with Article 13 of Italian Legislative Decree no. 196 of 30 June 2003 concerning the right of natural persons regarding the protection of their personal data, Moby S.p.A., as the data controller, hereby provides information concerning the use of personal data.

Personal data on customers and passengers are acquired by MOBY S.p.A. during booking, purchase, check in and services also online (e.g. “Need help? Lost and Found”) and are handled for purposes concerning the procedures of ticket purchase, also online, the fulfilling of contractual, accounting and tax obligations, programming activities and internal control services, the management of any health emergencies and assistance to passengers. These operations may involve sending emails or telephoning in the case of technical requirements, mistaken interruption of processes, requests for integration of information or documents.
In addition, by registering in the newsletter area, the customer may receive news of commercial initiatives and promotions.
The data may be handled by telephone, telematic methods (including the use of the email address supplied during the purchasing procedure) or by post. The objectives may also be achieved through the transmission and communication of data to third parties, that is, third parties authorised to process the data, and may include the nomination of persons to be in charge of the processing if they perform or supply specific services strictly related to the execution of the contractual relationship (also via on-going processing), such as computer service companies, companies that provide payment services, approved agents, companies that provide printing, mailing, transportation and sorting services, outsourcing companies, consultants, independent professionals, and insurance companies, in accordance with the legal provisions concerning the security of data. An up-to-date list of persons in charge of processing nominated by Moby S.p.A is available from Moby S.p.A.'s registered office.

The aforementioned objectives may also be achieved through the communication of data to other data controllers. Data relating to the online payment of tickets will be processed by SETEFI, Intesa San Paolo, Amazon Pay or Paypal, which is an independent data controller, in a protected and secure environment and will not be acquired or elaborated in any way by MOBY S.p.A.

Furthermore, the data will be communicated to entities, authorities and third parties if required by law or if strictly necessary for the performance of the travel contract.
The conferment of the requested data, either to fulfil a legal requirement or if strictly necessary for the performance of the contract, is imperative and refusal to supply such data makes it impossible for Moby S.p.A. to fulfil the activities requested as part of the contract and to perform the service.

Customer or passenger-related data will not be disclosed by us, i.e. in any manner known not given,  made available or consultable to indefinite subjects.

Clients and Passengers may subscribe to the Moby Club fidelity programme by completing the online registration procedure. Data requested during the registration procedure are processed manually and by computerised systems, exclusively to enable Clients and Passengers to benefit from the advantages made available to members of Moby Club (insertion of personal data, attribution of points, allocation of awards, communication of the points summary, system for accessing reserved areas on the website, etc.). When subscribing, only data marked with an asterisk (*) is obligatory. These fields must be completed in order for the subscription to be effective.

For the use of cookies please refer to the section "Information processing cookies" where appropriate information is made.

In any case, the use of the personal data of Clients for commercial and promotional purposes, and to ensure satisfactory services, perform market research, or offer services by email and other channels, is subject to the data subject's consent. Refusing consent will prevent Moby S.p.A. from processing the data and the data subject will not be able to take advantage of the respective services and commercial offers. By clicking on the designated boxes, the Client may freely decide whether to give Moby S.p.A. their consent to use the personal data for activities to improve the quality of services offered and to be informed of new services and promotions by Moby S.p.A.

In compliance with Article 7 of Italian Legislative Decree no. 196 of 30 June 2003, Clients and Passengers have the right to obtain, without delay, from Moby S.p.A.: a) confirmation of the existence of personal data concerning them, and the communication of those data in a comprehensible form, along with information about their origin and the logic involved in their processing; b) the cancellation, transformation into anonymous form or the blocking of data processed in violation of the law; c) the updating, rectification or, if relevant, addition of data. Clients and Passengers also have the right to oppose, on legitimate grounds, the processing of their personal data. The data controller is MOBY S.p.A., whose registered office is located in 8 Largo Augusto, 20122 Milano. The person responsible for the data processing is the current Sales and Marketing Director, whose address for this purpose is the as the head office of Moby S.p.A.