Nadat u uw ticket hebt ontvangen en hebt gecontroleerd of de informatie juist is, bewaart u uw ticket zorgvuldig.
Het verlies of de diefstal van het ticket moet worden gemeld aan ons reserveringscentrum op +49 (0) 611 14020.Het duplicaat zal worden gegenereerd na het vaststellen van de passagiers identiteit door middel van een geldig identificatiedocument en na te hebben gecontroleerd of het originele ticket niet is gebruikt.
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